FAQ

 

Do you take custom orders?

My custom orders are currently closed. I may open them up again so stay turned and follow along on instagram @nissa.arts

Do you ship internationally?

Yes and no. I am happy to ship internationally, but I can't guarantee any packages outside of Canada and the USA. Unfortunately I cannot offer shipping to Australia.

Is my item foodsafe?

All pieces are foodsafe unless explicitly stated otherwise.

Is my item microwave/dishwasher safe?

Yes, all items are microwave and dishwasher safe. If possible, try to put it on the top rack of the dishwasher.

How will my item be packed?  

 I do my best to use environmentally friendly packing materials including recycled materials when possible. If you receive a package with packing peanuts or styrofoam strips in it, these are biodegradable and dissolve in water. 

What if my item arrives broken/damaged?

This is rare but has happened once or twice. I pack things as carefully as possible, but mailing pottery is a tricky game! If something breaks in transit, please let me know and I will address it as soon as possible!